1. DO YOU SHIP INTERNATIONALLY? HOW MUCH DOES SHIPPING COST?
Yes we do ship in all counties and the shipping is FREE!
2. WHERE DO YOU SHIP FROM?
We are a factory outlet and ship from our partnered factories located in Hong Kong and China. So, please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing. Our shop is registered in Germany and terms and conditions are conforming to the German regulations.
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time can take 1-2 business days before shipment. Deliveries take usually 8 days to 28 days! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 60 days. It depends what you purchased and where you live! Please contact us if your parcel is not delivered too long.
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "60 DAYS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (Hong Kong and China). If it does not arrive by 60 days after ordering, we can help reship your order or refund.
5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China and Hong Kong using different carriers, so some items might arrive earlier than others. As well, some parcels can experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Please let us know if you have any questions, we are happy to support you.