Returns

You shall send back the goods or hand them over to us not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. Please see Returns and Refund for return addresses.

Refunds

We Refund your money immediately after your package is received back by the company.

All refunds are credited via original payment method; this may take up to 1-2 business days for your refunded amount appears in your account. Refunds are inclusive of sales tax.

1) Returns are completely refunded.

2) Cancelled orders are also refunded in full amount. Orders can be canceled at any time before they are shipped. If you wish to cancel your order then email us at info@tokyo-outfit.com as soon as possible.

Feel free to contact us if you have any queries regarding your refund.

Shipping Info

- International Shipping

Our manufacturing factories are located in Hong Kong and China. You order is shipped directly from our manufacturing units and thus may take 8 – 28 days for delivery. We offer worldwide shipping.

- How to track?

You can track the order on your account or search the delivery information in www.17track.net with your tracking number. Please find your tracking number in your account.

- International Duties, Custom Fees & Taxes

Our all internationally shipped orders are DDU (delivered duty unpaid), and we collect 19% VAT (value added taxes) as per German law. All taxes, duties, and customs fees are the responsibility of package recipient. Since each country has its own legal regularities thus we recommended you to contact your local customs office for more information regarding your country's customs policies.

- Shipping Cost

We offer free worldwide shipment.

Orders

- Order Status

You can check your order status anytime by signing into your account

- Pending

Your order is currently under review and after invoicing will be ready for shipment. This takes no more than 1 business day.

- Processing

Your order has been processed and is currently being packed for shipment. Orders are usually processed within 1 business days.

- Complete

Your order has been shipped from the warehouse and will reach you soon!

Do not hesitate to contact us in case of any queries or ambiguities.

We're here to help you!

Payments

- Accepted Forms of Payment

We accept Visa, MasterCard, American Express and Paypal.

- Sales Tax

We collect 19% VAT (value added taxes) as per the German law. All taxes, duties, and customs fees are the responsibility of package recipient.

Security & Privacy Policy

- Website Security

We protect all personal information you submit and never share it with a third party. We secure your information with state-of-the-art firewall and latest encryption algorithms. We do not store your credit card information during order placement. We use advanced TLS and SSL (Secure Sockets Layer) encryption to protect your information from any intrusion.

- Privacy Policy

We protect your privacy and do not share or sell our data to any party or group. We will only contact you for following reasons:

  1. Provide update on your order status
  2. You will receive regular notifications about our latest designs, sales and hot deals if you sign up for our newsletter. Notifications can be switched off anytime.

To view our complete Privacy Policy, click here

Sizes

Some baby and children sizes are shown as US toddler's sizes (3T, 4T, 5T ...) 

Please read this guide that explains them:

Guide to Understanding Toddler's Clothing Sizes